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Today, we're spotlighting Melissa Mason, who now serves as our Customer Success Manager. Melissa's unique blend of experience makes her an invaluable asset to our team, and we're thrilled to introduce her to you.
🌟 About Melissa
Melissa brings over ten years of experience in talent acquisition and HR management. While her background is rich in recruiting and team leadership, what sets her apart is her ability to build solid relationships and her keen understanding of people's needs. These skills are crucial in her role as Customer Service Manager, where she focuses on ensuring that our athletes and their families have the best experience possible.
📈 Role & Responsibilities
As the Customer Service Manager, Melissa is the go-to person for our athlete families. She ensures that their volleyball journey with NVVA is smooth and fulfilling. Her knack for problem-solving and strategic planning helps her identify areas of opportunity to enhance the customer experience, making her an integral part of our team.
🗨️ A Word from Our CEO
"Melissa's journey from being an athlete at NVVA to a career professional and a mother gives her a unique perspective. She brings a wealth of knowledge to our customer service team, focusing on providing our athlete's families with the tools and information they need to succeed in their volleyball journey. Melissa truly cares about our families and is committed to their success."
🎉 Get to Know Melissa!
We invite you to contact Melissa to learn more about her and how she's working to make your experience with NVVA the best it can be.